{"id":253,"date":"2021-04-23T08:06:33","date_gmt":"2021-04-23T08:06:33","guid":{"rendered":"https:\/\/grupomartinturiel.es\/producto\/tecnicas-de-calidad-call-center\/"},"modified":"2021-05-21T10:48:06","modified_gmt":"2021-05-21T10:48:06","slug":"tecnicas-de-calidad-call-center","status":"publish","type":"product","link":"https:\/\/grupomartinturiel.es\/?product=tecnicas-de-calidad-call-center","title":{"rendered":"T\u00e9cnicas de calidad. Call Center."},"content":{"rendered":"<h2>OBJETIVOS CURSO BONIFICADO ONLINE T\u00c9CNICAS DE CALIDAD. CALL CENTER<\/h2>\n<ul>\n<li><span>Aprender a usar el tel\u00e9fono correctamente.<\/span><\/li>\n<li><span>Corregir malos h\u00e1bitos.<\/span><\/li>\n<li><span>Valorar la calidad y sus beneficios.<\/span><\/li>\n<li><span>Conocer los beneficios de la teleoperaci\u00f3n.<\/span><\/li>\n<li><span>Tratar a cada cliente con sus peculiaridades.<\/span><\/li>\n<li><span>C\u00f3mo se pueden fidelizar los clientes.<\/span><\/li>\n<li><span>Familiarizarse con los procedimientos de la central de llamadas.<\/span><\/li>\n<li><span>Conocer la terminolog\u00eda y tecnolog\u00eda aplicada en este sector.<\/span><\/li>\n<li><span>Conocer el proceso y los tipos de comunicaci\u00f3n humana.<\/span><\/li>\n<li><span>Aprender a distinguir las barreras en la comunicaci\u00f3n.<\/span><\/li>\n<li><span>Valorar la importancia de la escucha activa.<\/span><\/li>\n<li><span>Conocer los tipos de clientes y su comportamiento.<\/span><\/li>\n<li><span>Aprender a tratar a cada cliente con sus peculiaridades.<\/span><\/li>\n<li><span>C\u00f3mo se pueden fidelizar los clientes.<\/span><\/li>\n<li><span>Conocer cu\u00e1l es el nivel de satisfacci\u00f3n de nuestro cliente.<\/span><\/li>\n<li><span>Dominar las f\u00f3rmulas para hallar el nivel de satisfacci\u00f3n.<\/span><\/li>\n<li><span>Lograr controlar las situaciones.<\/span><\/li>\n<li><span>Identificar los problemas con rapidez y actuar con eficacia.<\/span><\/li>\n<li><span>Saber captar al cliente que se queja.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OBJETIVOS CURSO BONIFICADO ONLINE T\u00c9CNICAS DE CALIDAD. CALL CENTER Aprender a usar el tel\u00e9fono correctamente. Corregir malos h\u00e1bitos. Valorar la calidad y sus beneficios. Conocer los beneficios de la teleoperaci\u00f3n. Tratar a cada cliente con sus peculiaridades. C\u00f3mo se pueden fidelizar los clientes. Familiarizarse con los procedimientos de la central de llamadas. Conocer la terminolog\u00eda &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/grupomartinturiel.es\/?product=tecnicas-de-calidad-call-center\"> <span class=\"screen-reader-text\">T\u00e9cnicas de calidad. Call Center.<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"featured_media":510,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"product_brand":[],"product_cat":[34],"product_tag":[],"class_list":["post-253","product","type-product","status-publish","has-post-thumbnail","product_cat-atencion-al-cliente","desktop-align-left","tablet-align-left","mobile-align-left","first","instock","shipping-taxable","product-type-simple"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9cnicas de calidad. 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