{"id":267,"date":"2021-04-23T08:06:35","date_gmt":"2021-04-23T08:06:35","guid":{"rendered":"https:\/\/grupomartinturiel.es\/producto\/tecnicas-de-atencion-a-clientes-en-la-hosteleria\/"},"modified":"2021-05-21T10:48:09","modified_gmt":"2021-05-21T10:48:09","slug":"tecnicas-de-atencion-a-clientes-en-la-hosteleria","status":"publish","type":"product","link":"https:\/\/grupomartinturiel.es\/?product=tecnicas-de-atencion-a-clientes-en-la-hosteleria","title":{"rendered":"T\u00e9cnicas de atenci\u00f3n a clientes en la hosteler\u00eda."},"content":{"rendered":"<h2>OBJETIVOS CURSO BONIFICADO ONLINE TECNICAS DE ATENCION A CLIENTES EN LA HOSTELERIA.<\/h2>\n<ul>\n<li><span>Conocer en qu\u00e9 consiste la atenci\u00f3n al cliente en la hosteler\u00eda.<\/span><\/li>\n<li><span>Comprender los  factores econ\u00f3micos que rigen la atenci\u00f3n al cliente.<\/span><\/li>\n<li><span>Saber cu\u00e1les son las fases de la atenci\u00f3n al cliente.<\/span><\/li>\n<li><span>Tener claro qu\u00e9 es atenci\u00f3n y qu\u00e9 es servicio.\u2022 \u2022 Conocer cu\u00e1les son los errores que hay que evitar.<\/span><\/li>\n<li><span>Conocer las f\u00f3rmulas para orientarse al cliente.<\/span><\/li>\n<li><span>Entender la importancia de la comunicaci\u00f3n con el cliente y del servicio de calidad.<\/span><\/li>\n<li><span>Entrenar las habilidades sociales y la inteligencia emocional en el trato con clientes.<\/span><\/li>\n<li><span>Lograr superar quejas y reclamaciones para fidelizar clientes.<\/span><\/li>\n<li><span>Distinguir los diferentes clientes y sus necesidades para saber responder seg\u00fan su tipolog\u00eda.<\/span><\/li>\n<li><span>Uso de las f\u00f3rmulas de fidelizaci\u00f3n y extras para superar las expectativas del cliente y lograr ingresos en \u00e9poca de crisis.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>OBJETIVOS CURSO BONIFICADO ONLINE TECNICAS DE ATENCION A CLIENTES EN LA HOSTELERIA. Conocer en qu\u00e9 consiste la atenci\u00f3n al cliente en la hosteler\u00eda. Comprender los factores econ\u00f3micos que rigen la atenci\u00f3n al cliente. Saber cu\u00e1les son las fases de la atenci\u00f3n al cliente. Tener claro qu\u00e9 es atenci\u00f3n y qu\u00e9 es servicio.\u2022 \u2022 Conocer cu\u00e1les &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/grupomartinturiel.es\/?product=tecnicas-de-atencion-a-clientes-en-la-hosteleria\"> <span class=\"screen-reader-text\">T\u00e9cnicas de atenci\u00f3n a clientes en la hosteler\u00eda.<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"featured_media":510,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}}},"product_brand":[],"product_cat":[34],"product_tag":[],"class_list":{"0":"post-267","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-atencion-al-cliente","7":"desktop-align-left","8":"tablet-align-left","9":"mobile-align-left","11":"first","12":"instock","13":"shipping-taxable","14":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9cnicas de atenci\u00f3n a clientes en la hosteler\u00eda. - Grupo Martin Turiel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grupomartinturiel.es\/curso\/tecnicas-de-atencion-a-clientes-en-la-hosteleria\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9cnicas de atenci\u00f3n a clientes en la hosteler\u00eda. - Grupo Martin Turiel\" \/>\n<meta property=\"og:description\" content=\"OBJETIVOS CURSO BONIFICADO ONLINE TECNICAS DE ATENCION A CLIENTES EN LA HOSTELERIA. 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